Pharmilex Healthcare Inc. (PHI)
Ontario, Canada
Effective Date: 2026-02-21
Due to the nature of medical devices, medical supplies, and cosmetic products, PHI maintains strict return controls to protect health, safety, and regulatory compliance.
All returns are subject to approval.
Unopened, unused, and resalable products may be eligible for return if:
Proof of purchase is required.
The following are final sales:
This policy helps comply with regulations under the Food and Drugs Act and applicable U.S. health regulations.
If a product arrives damaged or defective:
If approved, we will:
Wholesale returns require prior written authorization.
Conditions:
Opened, sterile, and temperature-sensitive products are strictly non-returnable.
PHI reserves the right to deny returns that do not meet regulatory resale standards.
Approved refunds:
For B2B accounts, refunds may be applied as account credit.
Orders may be cancelled:
Once shipped, cancellation is not permitted.
Custom or special-order items cannot be cancelled once ordered from the manufacturer.
Customers are responsible for:
PHI is not responsible for customs delays or additional border charges.
Certain medical devices and cosmetic products are regulated by:
Returned products must meet safety and regulatory resale requirements. Products that cannot legally be resold will not be accepted.
To request a return authorization:
Include:
Returns sent without authorization may be refused.
Order online and save time & shipping charges.
We encourage you to place order by email, phone or fax and we will have your order waiting for you when you arrive.
All online orders receive an automatic email as receipt of confirmation of the order. Once processed, all online orders then receive another email which will inform the customer of the delivery/pick up time of their order. If your order is for pick up please wait for this email so that we can have your order ready and waiting for you.
As we have more than 10K items, please note that not all items on our website are always in stock. Although an item might appear to be in stock, due to customer demand and availability fluctuations, some items that have an ‘in stock’ notification may not be in stock at that moment. If you are coming to our address, kindly call us first at 905-669-2555 to check stock. We can even have these items waiting for you when you come in.
Agincourt, Don Mills, East York, Etobicoke, Leaside, North York, Scarborough, Weston and York
Pharmilex offers free shipping on orders over $300 (before tax) to addresses in Canada (outside Toronto). Orders under $300 are charged a flat rate of $19.95 (plus tax). Overweight products, addresses in remote areas, or addresses outside Ontario, may be subject to additional delivery charges.
Overweight
Please note that some overweight or oversized items on our website are not available for free shipping. If your online order requires a shipping charge, we will notify you of the shipping amount. Free delivery by our Pharmilex truck applies to any order over $100.00 (before tax) going to a Toronto address (Agincourt, Don Mills, East York, Etobicoke, Leaside, North York, Scarborough, Weston, York). If you have any questions about free shipping or free delivery, please contact our customer service department at 905-669-2555.
Return Policy
See also Item no. 8 (above)
We hope you are completely satisfied with your purchase! If, for any reason, you are not, please let us know within 7 days of your purchase date, and we can arrange for a refund or replacement. If you would like to return a product that you purchased from us, please contact us, as unauthorized returns will not be accepted. You can send us an email to contact@pharmilex.com or call us at 905-669-2555, and we will provide instructions on where to ship the return. Once this step is complete, you can ship your product back to us. Only products that have been returned in new, original, unopened packaging with a receipt and don’t conflict with our health regulations policy are eligible for a refund. Buyers are responsible for return shipping, except in the event of our error. Shipping charges on the original order are non-refundable. A restocking charge may apply. A Due to health regulations we are unable to accept returns on any of the following: supports (garments worn on the body); medical devices, medical equipment, diagnostics (products that touch the body); clothing and scrubs (garments worn on the body); sterile products; incontinence products; bedding and sleep surfaces; seating products also see above items 2-4 for more non-returnable products list.
Online orders are processed Monday – Friday, 9 AM-5 PM EST.
