Privacy policy

PRIVACY POLICY

Pharmilex Healthcare Inc. (PHI)

Effective Date: 2026

1. INTRODUCTION

PHI (“PHI,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

Visit our website
Purchase products online or in-store
Create a wholesale (B2B) account
Contact customer service

2. WHAT INFORMATION WE COLLECT

We may collect the following categories of personal information:

A. Identification Information

Full name
Business name
Billing and shipping address
Email address
Phone number

B. Payment Information

Credit/debit card details (processed via secure third-party processors)
Transaction history

C. Professional Information (for regulated products)

Professional licence details
Clinic or business registration information

D. Technical & Website Data

IP address
Browser type
Device information
Cookies and usage analytics

3. HOW WE USE YOUR INFORMATION

We use personal information to:

Process orders and payments
Verify professional eligibility (where required)
Deliver products
Provide customer service
Send order confirmations and account updates
Improve our website and services
Comply with legal and regulatory requirements

We do not sell personal information.

4. LEGAL BASIS FOR PROCESSING (CANADA & U.S.)

Under Canadian law, we collect and use personal information:

With your consent
To fulfil contractual obligations
To comply with legal requirements

Under applicable U.S. state laws, processing may be based on:

Contract performance
Legitimate business purposes
Legal compliance

5. DISCLOSURE OF INFORMATION

We may share information with:

Payment processors
Shipping carriers
IT and website service providers
Regulatory authorities (if legally required)
Legal advisors or auditors

We require third parties to maintain confidentiality and security safeguards.

6. CROSS-BORDER TRANSFERS

Because PHI operates in Canada and the United States, personal information may be processed or stored in either country.

When transferred outside your province/state, information remains protected under appropriate safeguards.

7. COOKIES & TRACKING

Our website uses cookies and similar technologies to:

Enable website functionality
Analyze traffic
Improve user experience

You may adjust browser settings to refuse cookies, though this may limit functionality.

8. DATA RETENTION

We retain personal information only as long as necessary to:

Fulfil business purposes
Maintain tax and accounting records
Comply with legal obligations

When no longer required, information is securely destroyed or anonymized.

9. SECURITY SAFEGUARDS

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

Unauthorized access
Disclosure
Loss
Misuse

However, no method of transmission over the internet is 100% secure.

10. YOUR PRIVACY RIGHTS

Canadian Residents (PIPEDA)

You have the right to:

Access your personal information
Request correction of inaccurate information
Withdraw consent (subject to legal limitations)
File a complaint with the Office of the Privacy Commissioner of Canada

U.S. Residents (Applicable State Laws)

Depending on your state of residence, you may have the right to:

Request access to personal information
Request deletion
Request correction
Opt out of certain data sharing practices
Appeal a privacy decision

To exercise rights, contact us using the details below.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

14. CONTACT INFORMATION

For privacy inquiries or requests, please contact:

Privacy Officer
PHI
2781 HWY 7 Unit 209 Concord Ontario L4K 1w1 Canada

Email: contact@pharmilex.com
Phone: 1-888-870-1999

Privacy Policy